{"id":12924,"date":"2020-07-24T16:02:25","date_gmt":"2020-07-24T14:02:25","guid":{"rendered":"https:\/\/funbridge.com\/blog\/?p=4868"},"modified":"2021-02-04T16:43:07","modified_gmt":"2021-02-04T14:43:07","slug":"your-customer-service-team-is-growing-to-better-satisfy-you","status":"publish","type":"post","link":"https:\/\/funbridge.com\/blog\/en\/your-customer-service-team-is-growing-to-better-satisfy-you\/","title":{"rendered":"Our Customer Service Team is growing to better satisfy you!"},"content":{"rendered":"\n
\n
\n

Hi,<\/strong><\/p>\n\n\n\n

My name is Julien and I am Funbridge Customer Service Manager.<\/p>\n\n\n\n

Today I am writing to you about a very important subject to us and you:<\/p>\n\n\n\n

YOUR SATISFACTION!<\/strong><\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n

In recent months we have been overwhelmed by the massive influx of new players<\/strong> on the app due to the global health crisis. As a result, our response time to your support requests has dramatically increased.<\/strong><\/p>\n\n\n\n

That is the reason why we have recently taken strong measures<\/strong> to reply to your requests in a quicker and more efficient way.<\/p>\n\n\n\n

<\/div>\n\n\n\n

🙂🙂 + 🛠️ = 🚀<\/strong> <\/h2>\n\n\n\n

Our customer service staff at your disposal has been doubled<\/strong> and we have invested in a new customer service tool<\/strong> among the top ones on the market.<\/p>\n\n\n\n

It is now easier to exchange with Funbridge<\/strong> and you get a faster solution!<\/strong><\/p>\n\n\n\n

<\/div>\n\n\n\n

What is going to change concretely?<\/h2>\n\n\n\n
\n
\n
\"\"<\/a><\/figure><\/div>\n\n\n\n

This is our average response time to your support requests. It is a clear improvement on recent months. Next target: 24 hours!<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/a><\/figure><\/div>\n\n\n\n

of your tickets are solved immediately (in only one reply). Why not 100%? Because sometimes our advisers need other services like Technical Service to get involved to bring you a solution.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/a><\/figure><\/div>\n\n\n\n

of your tickets are solved in less than 7 days. 10% are solved in less than 24 hours. And as our new recruits gain experience, they will also gain speed and response time will be shortened! 😊<\/p>\n<\/div>\n<\/div>\n\n\n\n

July 2020 figures.<\/em><\/p>\n\n\n\n

<\/div>\n\n\n\n

Always by your side if you need assistance!<\/h2>\n\n\n\n

There are three ways to send us a support request:<\/p>\n\n\n\n

\n
\n

Click \u2018Contact Funbridge\u2019<\/strong> on the Funbridge app<\/strong><\/p>\n\n\n\n

\"\"<\/a><\/figure>\n<\/div>\n\n\n\n
\n

Visit our website<\/strong> and click \u2018Contact\u2019 in the menu<\/strong><\/p>\n\n\n\n

\"\"<\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n
\n

NEW!<\/strong><\/p>\n\n\n\n

Click the button \u2018Assistance\u2019 at the bottom of our website<\/strong>. You will find answers to FAQs related to your request<\/strong>. Of course, you can still contact us if needed.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n\n\n

I wanted to share this information with you. Rest assured that the Funbridge community is at the heart of our daily concerns<\/strong>. Stay tuned! Other news is coming soon to do even more for you! <\/p>\n\n\n\n

Thank you for your trust and see you soon on Funbridge!<\/p>\n\n\n\n

Julien CAMIER<\/strong> – Customer Service Manager<\/p>\n\n\n\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

Hi, My name is Julien and I am Funbridge Customer Service Manager. Today I am writing to you about a very important subject to us and you: YOUR SATISFACTION! In recent months we have been overwhelmed by the massive influx of new players on the app due to the global health crisis. As a result, our response time to your support requests has dramatically increased. That is the reason why we have recently taken strong measures to reply to your requests in a quicker and more efficient way. 🙂🙂 + 🛠️ = 🚀 Our customer service staff at your disposal has\u2026<\/p>\n","protected":false},"author":11,"featured_media":18435,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10637,11559],"tags":[11671,11673,11573],"access":[],"class_list":["post-12924","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-uncategorized-en","tag-contact-en","tag-customer-service-en","tag-funbridge-en"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":5}},"acf":[],"yoast_head":"\nOur Customer Service Team is growing to better satisfy you! - Blog Funbridge<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/funbridge.com\/blog\/en\/your-customer-service-team-is-growing-to-better-satisfy-you\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our Customer Service Team is growing to better satisfy you! - Blog Funbridge\" \/>\n<meta property=\"og:description\" content=\"Hi, My name is Julien and I am Funbridge Customer Service Manager. 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